The Starbucks Experience

Dr. Michelli examines the importance of listening to staff through the example of Veterinary Surgical Associates (VSA) and Veterinary Medical Specialists (VMS).  VSA and VMS’ commitment to “open management” practices is highlighted.

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Leaving the coffeeshop behind this week, Dr. Michelli holds a mirror up to leaders as he offers an example from a World Famous fish market owner.  This podcast focuses on the epicenter of empowering workplaces - the willingness of a leader to change.

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Taking a page from Starbucks leadership, Dr. Michelli emphasizes two key strategies for maximizing employee empowerment (sharing vision and creating line of sight).  Examples from Seth Godin and the international banking industry demonstrate the benefits of leading people into purposeful work.

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Following up on the principle, “Make it Your Own” from Dr. Michelli’s upcoming McGraw-Hill book The Starbucks Experience: 5 Principles for Turning Ordinary to Exraordinary (Released date November 1st), this podcast examines the importance of knowledge acquisition in the modern information age.  Further, it examines strategies Starbucks leadership employs to encourage staff (partners) to master product knowledge.  Additionally, it highlights how leaders can encourage staff to transfer what they know in the creation of handcrafted experiences for customers.

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