September 6, 2006
What Do You Know
Following up on the principle, “Make it Your Own” from Dr. Michelli’s upcoming McGraw-Hill book The Starbucks Experience: 5 Principles for Turning Ordinary to Exraordinary (Released date November 1st), this podcast examines the importance of knowledge acquisition in the modern information age. Further, it examines strategies Starbucks leadership employs to encourage staff (partners) to master product knowledge. Additionally, it highlights how leaders can encourage staff to transfer what they know in the creation of handcrafted experiences for customers.
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avidlistener said,
September 15, 2006 @ 11:27 am
I find the principles outlined to be excellent resources and extremely applicable in the social sector as well. I’m looking forward to sharing further podcasts with my staff.
Joseph Michelli said,
September 16, 2006 @ 1:04 am
avidlistener, I am glad the principles are helpful to you and your team. Joseph