The Starbucks Experience

September 29, 2006

Kittens, Puppies, and Leadership-Oh My!

Filed under: business — Joseph Michelli @ 6:13 am

Dr. Michelli examines the importance of listening to staff through the example of Veterinary Surgical Associates (VSA) and Veterinary Medical Specialists (VMS). VSA and VMS’ commitment to “open management” practices is highlighted.

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