October 31, 2006
Filed under:
business — Joseph Michelli @ 6:23 pm
Do you wear a size 7 shoe? This podcast emphasizes the importance of understanding customers before trying to serve them. Consistent with the “everything matters” principle from Dr. Michelli’s book, “The Starbucks Experience”, this podcast demonstrates that service can not be imposed by a business but instead must be crafted from the customer’s perspective.
October 25, 2006
Filed under:
business — Joseph Michelli @ 12:16 pm
Everything matters in business! Particularly, when it comes to an “experience economy.” Find out what Walt Disney’s people know about making “magic” happen even in response to odd questions….
October 18, 2006
Filed under:
business — Joseph Michelli @ 4:15 pm
Could Starbucks’ success be in part due to a 7 cent valve? Listen and find out. More importantly, explore how the “everything matters” principle from my new book, The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary, applies to you and your business!
October 11, 2006
Filed under:
business — Joseph Michelli @ 10:28 pm
From decisions about 1 ply to 2 ply - ”Everything Matters.” Whether it’s Starbucks, a home builder or your business, cutting corners seldom produces desired outcomes. Issues of quality standards are discussed in relation to the overall customer experience.
October 4, 2006
Filed under:
business — Joseph Michelli @ 12:06 pm
How hard it is for us to shift perspective and truly have empathy for others. Dr. Michelli outlines how excellence in leadership emerges from a detail orientation and a willingness to explore the UCE (ultimate customer experience).
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