The Starbucks Experience

Somtimes even psychologists have something to offer business leaders.  Dr. Michelli translates the psychobabble of “subjective well-being” and “mirth” and examines their applicability in the life of the business leader.  In a world of bigger and bigger bling, Dr. Michelli shares how to create simple surprises for staff and customers alike.

Listen Now:

 Standard Podcasts [4:12m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2314)

In an effort to avoid having your business blindsided, the podcast explores the importance of “Embracing Resistance”.  It also offers FREE signature plates for Dr. Michelli’s Wall Street Journal Bestselling book The Starbucks Experience.  For those of you who have not picked up the book yet (shame on you - ok you are forgiven), it gives you a way to win a complimentary signed copy of the book. 

Listen Now:

 Standard Podcasts [4:42m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2278)

Too many businesses plow ahead without engaging meaningful dialogue with customers.  A few, however, have a knack for listening so well that they are willing to flip business upside down.   Grab your rose oil perfume and listen to this podcast….

Listen Now:

 Standard Podcasts [4:30m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2184)

“Its” been around since 1893 and you probably haven’t thought much about “it.”  In this podcast, Dr. Michelli examines how “it” teaches us about the importance of both “surprise and delight.”  Find out about how “it” can help you think differently about your business.

Listen Now:

 Standard Podcasts [4:09m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2842)