The Starbucks Experience

Sirens seldom suggest good customer service!  Dr. Michelli offers reminders for keeping your wits about you when customers or colleagues test your limits.

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Dr. Michelli’s offers his observations on leadership and provides 5 charateristics as a benchmark for your leadership aptitude.

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In business, it is not always about what “it” is or what “it” can do.  Often, it is more about what emotions “it” produces.  Heading back to Starbucks, Dr. Michelli examines how to leap beyond a product or service’s attributes and benefits.

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The Beatles said “Baby, you can drive my car” proving that it’s important to gain permission in such matters.  Dr. Michelli examines how so many things keep going wrong in customer service and he challenges us all to flawless EXECUTION.

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