The Starbucks Experience

Do you ever wonder what people will say about you as a leader, after you leave your company?  If not, Dr. Michelli suggests maybe you should!

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Have you mapped out your internal and external customer touchpoints?  Dr. Michelli examines both the process and value of creating touchpoint maps, execution expectations at each touchpoint, and ideas for improvisation during touchpoint breakdowns.

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To be a leader, a person must appreciate the human need for celebration and belonging.  Dr. Michelli encourages us to look for ways to acknowledge the individual contribution of each member of our team and to see the difference of one.

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What is the core of leadership?  Could it be losing our ego in the spirit of serving others?  Listen to the podcast and weigh-in!

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Well the road to hell is supposedly paved with them, but Dr. Michelli  believes that leadership requires them as well as consistent execution.  If you don’t like your outcomes…..check your business and your personal INTENTIONS!

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