The Starbucks Experience

Have you had your OATS this week?  Dr. Michelli offers tips for interviewing prospective employees and quickly organizing your weekly schedule.

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In a world of “faster, quicker, cheaper,” communication often requires a different approach.  Dr. Michelli explores the role of thoughtful communication in business leadership.

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The more complex management appears the more simple it should become.  Dr. Michelli observes and comments on several key, simple truths of leadership.  Of course, they are all extremely complicated to implement.

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Using a systematic approach to quality improvement, Dr. Michelli helps you look at the integrated moving parts of your business - benchmarking against the Best of the Best!

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How important is it to be transparent and truthful in business?  While it is essential in good times, it is mission critical in difficult times.  Dr. Michelli explains more in this week’s podcast.

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