The Starbucks Experience

Dr Michelli looks at a few strategies for cutting through the clutter to lead from the core of your business.  Discussions of well-paced change and project prioritization are also addressed.

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So many lessons can be learned when you watch highly motivated inviduals.  Dr. Michelli offers a number of payoffs that come from passion and determination, even though he studied a less than likely source.

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What does a trunaround sports team have to teach business leaders?  Check it out, as Dr. Michelli takes you on a Rockies winning streak.

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What is the level of service offered within and outside your organization?  Benchmark against Mark Ferland and find out.

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Borrowing from the principle “Make it Your Own” outlined in his book The Starbucks Experience, Dr. Michelli shares insights about giving through and collaborating with key business partners.

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