November 28, 2007
A Cold Glass of Milk
Customer churn and failed service recovery are at the heart of this week’s podcast.
Listen Now:
Standard Podcasts [4:14m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (5874) Standard Podcasts [4:14m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (5874)
November 21, 2007
Making a Mouse
Dr. Michelli explores the importance of workplace affinity. Further he examines how leaders affect work environments which in turn affect customer, employee and life satisfaction.
Listen Now:
Standard Podcasts [4:13m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (5199)November 14, 2007
Who is your mentor?
The importance of mentorship and service excellence are discussed by Dr. Michelli in this week’s podcast.
Listen Now:
Standard Podcasts [3:52m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2881)November 7, 2007
It’s In There
How much time do you take to do a talent assessment on new hires? – Not just an assessment of technical skills but personality strengths as well. Dr. Michelli puts forth a strengths assessment selection process for your consideration.
Listen Now:
Standard Podcasts [3:05m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2754)
