The Starbucks Experience

In this final podcast of 2007, Dr. Michelli offers data and key concepts in the area of customer experience management –to help you consider customer mapping strategies in 2008.

Listen Now:

 Standard Podcasts [4:41m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2585)

In a season of peak customer demand, what does lateral service look like?  For Dr. Michelli, it as simple as “moving without the ball.”

Listen Now:

 Standard Podcasts [3:11m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2651)

What can you do immediately to enhance customer experience in a budget neutral way?  Take the “what if you had to charge more” challenge.

Listen Now:

 Standard Podcasts [3:12m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2819)

Do you know the 21 Best Questions to drive innovation in your business?  You will when you listen to Dr. Michelli in this weeks podcast.

Listen Now:

 Standard Podcasts [4:50m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (3430)