The Starbucks Experience

Dr. Michelli examines how far Starbucks has gone to “get back to the basics” of product and customer experience.  He additionally poses a challenge of courageous leadership and simplification.

Listen Now:

 Standard Podcasts [3:20m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2559)

If leadership is the ability to “get things done by others,” why don’t more leaders give greater autonomy to staff.  Dr. Michelli discusses common barriers that prevent the creation of an empowerment culture.

Listen Now:

 Standard Podcasts [3:42m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2805)

So why don’t all good ideas get heard and ultimately turn into action in your workplace.  Dr. Michelli discusses ways to lead staff to greater communication effectiveness and innovation.

Listen Now:

 Standard Podcasts [3:21m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2622)

Never assume there isn’t a lesson waiting! Dr. Michelli shares business lessons from an encounter this week with country music star, Garth Brooks.

Listen Now:

 Standard Podcasts [3:52m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (2459)