April 30, 2008
Filed under:
business — Joseph Michelli @ 6:33 pm
Following up on last week’s podcast, Dr. Michelli serves up questions to help you evaluate your business against Dr Frei’s “Musts of Service Companies.”
April 23, 2008
Filed under:
business — Joseph Michelli @ 11:54 pm
Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he quizzes you on your knowledge.
April 17, 2008
Filed under:
business — Joseph Michelli @ 10:35 am
This week Dr. Michelli discusses options in situational leadership. Specifically, these options are presented in the context of effective organizational change.
April 9, 2008
Filed under:
business — Joseph Michelli @ 9:43 pm
What a terrific world we live in with so many “good” people and outstandingly generous resources. Dr. Michelli shares a favorite resource of his, retail customer experience expert Doug Fleener.
April 2, 2008
Filed under:
business — Joseph Michelli @ 9:32 pm
From sorrow can come insight and appreciation. Dr. Michelli shares his reaction to a personal loss and the lessons learned from a truly great man!