The Starbucks Experience

Here is a slideshow project, kindly created for The Starbucks Experience by Ethos3 and modified for placement on Youtube. Hope you enjoy this one minute video.

Dr. Michelli offers you a “sneak peak” into his book The New Gold Standard, which will be released next week.  His podcast excerpts a section of the book that discusses the Ritz-Carlton “line-up.”

Listen Now:

 Standard Podcasts [4:36m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1682)

Dr. Michelli offers an overview of his soon to be released book about The Ritz-Carlton Hotel Company.

Listen Now:

 Standard Podcasts [5:20m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1733)

Dr. Michelli looks at Starbucks’ commitment to expanding not contracting in order to add value to customers in difficult economic times and he further explores the applicability of this approach to your business.

Listen Now:

 Standard Podcasts [5:00m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1765)

When do you need to change your customer experience?  Dr. Michelli offers insights based on a recent customer experience change at Starbucks.

Listen Now:

 Standard Podcasts [3:30m]: Play Now | Play in Popup | Download | Embeddable Player | Hits (1760)