The Starbucks Experience

Dr. Michelli discusses a website that demonstrates how far customers will go to get personal service and how this craving can affect your business.

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What do chocolate and innovation have to do with one another? In this week’s podcast, Dr. Michelli discusses the connection in the context of health care and its application to all leaders.

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In this week’s podcast, Dr. Michelli poses questions designed to create long-term leadership impact. He also shares gratitude for listener support of his recently released book The New Gold Standard.

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Author and consultant Joseph Michelli on how the tips in this final part of our series on customer experience will help you overdeliver and develop a lasting relationship with customers.

Author and consultant Joseph Michelli on how the Ritz-Carlton wows guests and how you can apply this concept to your business. Part Seven of an eight-part series on customer experience.

Author and consultant Joseph Michelli on how giving employees more decision-making power makes them better advocates for your brand. Part Six of an eight-part series on customer experience.

Author and consultant Joseph Michelli on how providing personalized service will create customers who will help sell your business. Part Five of an eight-part series on customer experience.

Author and consultant Joseph Michelli on how creating a top-notch customer experience involves anticipating needs and meeting them. Part Four of an eight-part series on customer experience.

Author and consultant Joseph Michelli on why businesses must refine their values to meet customers’ changing needs and desires. Part Three of an eight-part series on customer experience

Author and consultant Joseph Michelli on why businesses should define their values to help employees carry out the company mission. Part Two of an eight-part series on customer experience.