Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Monday Jun 22, 2009
Better Numbers Better Connections
Monday Jun 22, 2009
Monday Jun 22, 2009
Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns. He places this number in the context of customer retention and customer acquistion costs.
Thursday Jun 11, 2009
While Standing in Your Business
Thursday Jun 11, 2009
Thursday Jun 11, 2009
What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.
Friday Jun 05, 2009
Get Off the Phone
Friday Jun 05, 2009
Friday Jun 05, 2009
Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.
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