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June 22, 2009

Better Numbers Better Connections

Filed under: business — Joseph Michelli @ 6:56 pm

Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs.

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June 11, 2009

While Standing in Your Business

Filed under: business — Joseph Michelli @ 3:15 pm

What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.

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June 5, 2009

Get Off the Phone

Filed under: business — Joseph Michelli @ 7:14 am

Dr. Michelli emphasizes customer experience excellence through the “three steps of service” and “it’s not about you” concepts.

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June 1, 2009

Booming in the Bust 09

Filed under: business — Joseph Michelli @ 12:53 pm

Thought you might be interested in this upcoming public event at which I will be presenting.

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