Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Aug 28, 2009
Too Much of a Good Thing?
Friday Aug 28, 2009
Friday Aug 28, 2009
Can a customer experience be too enriched? Dr. Michelli tackles that question and helps you look at that very issue in your business.
Thursday Aug 20, 2009
A Customer by Any Other Name
Thursday Aug 20, 2009
Thursday Aug 20, 2009
Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders. He challenges the conventional wisdom of that distinction.
Thursday Aug 06, 2009
Differently Different
Thursday Aug 06, 2009
Thursday Aug 06, 2009
Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.
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