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April 28, 2010 @ 10:18 pm

Sex doesn’t Sell that Well! How to make real visceral connections with customers

Dr. Michelli looks at the application of Martin Lindstrom's neuromarketing research to help you elevate your customer experience design.

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April 22, 2010 @ 2:57 pm

How to execute “EASY” - A Boom or Bust Proposition

Dr. Michelli helps you sort through the challenge of crafting "high touch" versus "high speed" customer experiences.

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April 15, 2010 @ 10:40 am

Turning Trends into Customer-Centric Products

Dr. Michelli explores the use of trend data as the foundation for customer-centric design exploration and what you can do to create cutting-edge offerings.

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April 7, 2010 @ 10:49 pm

Elevating Customer Experience - Where you should start!

Dr. Michelli offers a data based perspective on prioritizing customer experience initiatives and achieving easily accessible successes.

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April 1, 2010 @ 1:45 am

How Customer Loyalty Data Translates to Customer Experience Elevation

Dr. Michelli links customer loyalty research data to action steps for your service culture.

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234Episodes

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