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May 31, 2012 @ 8:48 pm

You look like a curator…a key to adding customer experience value

Dr. Michelli explores the role of content curation in customer experience elevation and offers empirical findings on how curation is used in marketing and thought leadership...

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May 25, 2012 @ 5:57 pm

Customer Experience - Art or Science? The answer is YES!

This week Dr. Michelli offers empirical data to help guide your artistic efforts to communicate relevant and engaging social media messages.

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May 19, 2012 @ 10:17 am

Customer Experience Limbo - How low can it go?

Dr. Michelli discusses a recent Global Customer Service Barometer survey and how the findings relate to your business.  (BTW in response to your feedback - we have removed the intro and outro to The Michelli Experience podcasts.  From now on they will go right into Joseph and end with him - thanks for the input)

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May 13, 2012 @ 4:34 pm

Giraffes are ESSENTIAL to your Customer Experience!

Service experience are more than just getting it right or making it right when you are wrong.  Dr. Michelli explores the extra effort exerted at businesses like The Ritz-Carlton Hotel Company….

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May 4, 2012 @ 9:58 pm

There’s More to Business than Money!

Often we can learn important lessons from the stumbles of others.  Enter Spirit Airlines...

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