June 15, 2012 @ 4:00 pm
Customer Experience WOW - Defined and Delivered
Dr. Michelli differentiates WOW experiences from good service and gives and example from one of his client's Sonny's Bar-B-Q restaurants. In addition to learning lessons from the example, Dr. Michelli encourages you to share your WOW stories….
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Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli Permalink
