Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Wednesday May 28, 2014
How to turn problems into customer loyalty
Wednesday May 28, 2014
Wednesday May 28, 2014
In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...
Friday May 16, 2014
How to Float a Complaint
Friday May 16, 2014
Friday May 16, 2014
In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...
Friday May 09, 2014
Who Are Your Customers?
Friday May 09, 2014
Friday May 09, 2014
In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...
Friday May 02, 2014
The Conundrum of Consistency: When More Becomes…More of the Same
Friday May 02, 2014
Friday May 02, 2014
In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.
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