Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Nov 21, 2014
Friday Nov 21, 2014
In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...
Friday Nov 14, 2014
It’s Not Just Moments-Of-Truth: It’s the End-To-End Experience
Friday Nov 14, 2014
Friday Nov 14, 2014
In today's podcast, Dr. Michelli discusses longevity in the customer experience...
Tuesday Nov 11, 2014
Segment Your Service Experiences!
Tuesday Nov 11, 2014
Tuesday Nov 11, 2014
In this week's podcast, Dr. Michelli talks about the various frequency categories for customers...
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