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November 21, 2014 @ 5:23 pm

Wireless Charging at a Starbucks Near You! Partnering in the Removal of Pain/Drain Points

In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...

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November 14, 2014 @ 2:08 pm

It’s Not Just Moments-Of-Truth: It’s the End-To-End Experience

In today's podcast, Dr. Michelli discusses longevity in the customer experience...

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November 11, 2014 @ 7:07 pm

Segment Your Service Experiences!

In this week's podcast, Dr. Michelli talks about the various frequency categories for customers...

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