Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Feb 18, 2016
5 Things a Service Professional Should Never Say
Thursday Feb 18, 2016
Thursday Feb 18, 2016
In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...
Thursday Feb 11, 2016
Soliciting and Using Customer Feedback: Learning Without Annoying
Thursday Feb 11, 2016
Thursday Feb 11, 2016
In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...
Thursday Feb 04, 2016
Trembling: Being Accountable to the Customer
Thursday Feb 04, 2016
Thursday Feb 04, 2016
Dr. Michelli discusses what happens if you aren't accountable to your customer...
Monday Feb 01, 2016
Leaving a Leadership Legacy
Monday Feb 01, 2016
Monday Feb 01, 2016
In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...
Version: 20230822