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March 31, 2016 @ 10:17 am

Through the Mirror of Your Customer

Dr. Michelli, discusses in this week's episode disruptive innovation...

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March 24, 2016 @ 9:59 am

Predictability in an Unpredictable World: Consistency and the Power of Brand

Dr. Michelli, discusses what customers are looking for in brands more than anything...

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March 17, 2016 @ 12:52 pm

Which Should Come First?

In this week's episode, Dr. Michelli, discusses whether employees or customers should come first...

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March 10, 2016 @ 10:26 am

Not Hand Size – Heart Size: The Art of Engagement and Loyalty

Dr. Michelli discusses a company ranking high on the Fortune magazine “Best Companies to Work For” List...

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