Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Apr 28, 2016
Being a “Yes and” Person in a “No but” World
Thursday Apr 28, 2016
Thursday Apr 28, 2016
Dr. Michelli discusses improv principles that can help your customer experience...
Thursday Apr 21, 2016
How are your POPS and PODS doing?
Thursday Apr 21, 2016
Thursday Apr 21, 2016
In this week's episode, Dr. Michelli, discusses points of distinction in the customer experience...
Thursday Apr 14, 2016
FACE It: You Should Improve Your Customer Experience
Thursday Apr 14, 2016
Thursday Apr 14, 2016
Dr. Michelli, discusses crafting customer-centric solutions...
Thursday Apr 07, 2016
Running with a 92 Year Old Man: Lessons in Living and Serving Fully
Thursday Apr 07, 2016
Thursday Apr 07, 2016
In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...
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