Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jun 30, 2016
Personal Brand Vetting – THEY are Listening
Thursday Jun 30, 2016
Thursday Jun 30, 2016
In this week's episode, Dr. Michelli, discusses personal brand vetting...
Thursday Jun 23, 2016
Don’t Invent – Innovate: The Art of Resolving Human Need
Thursday Jun 23, 2016
Thursday Jun 23, 2016
In this week's episode, Dr. Michelli, innovation at its best...
Wednesday Jun 15, 2016
Countering Terror with a Service Heart
Wednesday Jun 15, 2016
Wednesday Jun 15, 2016
In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....
Thursday Jun 09, 2016
The Muhammad Ali Experience: 5 Lessons to Win By
Thursday Jun 09, 2016
Thursday Jun 09, 2016
Dr. Michelli discusses delivery consistent brand experience...
Friday Jun 03, 2016
To Switch or Not to Switch: 4 Ways to Stop Customer Churn
Friday Jun 03, 2016
Friday Jun 03, 2016
In this week's episode, Dr. Michelli, discusses the cost of customer churn...