Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jul 28, 2016
Make the Experience Faster and More Personal
Thursday Jul 28, 2016
Thursday Jul 28, 2016
Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...
Thursday Jul 21, 2016
Thursday Jul 21, 2016
In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...
Thursday Jul 14, 2016
Show Me the Money: The Why of Customer Experience Excellence
Thursday Jul 14, 2016
Thursday Jul 14, 2016
Dr. Michelli, discusses research supporting an investment in programs designed to improve the engagement and loyalty of your customers...
Thursday Jul 07, 2016
Brand Independence Day: Staying in the Black from One of the Men in Black
Thursday Jul 07, 2016
Thursday Jul 07, 2016
In this week's episode, Dr. Michelli, discusses branding lessons learned from Will Smith...
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