Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Monday Aug 29, 2016
Technology: A Blessing & A Curse to Customer Experience Delivery
Monday Aug 29, 2016
Monday Aug 29, 2016
Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...
Thursday Aug 18, 2016
Which Should Come First? The Employee or the Customer?
Thursday Aug 18, 2016
Thursday Aug 18, 2016
In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...
Thursday Aug 11, 2016
Customers Aren’t Always Right: Courageous Leaders Need to Be
Thursday Aug 11, 2016
Thursday Aug 11, 2016
This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...
Thursday Aug 04, 2016
Beating the Giant: It’s as Simple as Artisanship
Thursday Aug 04, 2016
Thursday Aug 04, 2016
Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...
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