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September 22, 2016 @ 9:41 am

Make a Mouse: The Power of a Culture of Customer Experience Excellence

Dr. Michelli discusses creating the right environment for world-class customer experiences to occur...

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September 16, 2016 @ 9:33 am

Do You Want Engaged Employees? Ignite Mastery

In this episode, Dr. Michelli, discusses drivers of human behavior...

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September 13, 2016 @ 9:16 am

Grateful Business – Human Experience Creation At Its Best

In this week's episode, Dr. Michelli, discuss gratitude in your business...

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September 1, 2016 @ 10:18 am

Send in the Drones: Elevating Service in A Technology-Driven World

Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology.

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217Episodes

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