Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Oct 27, 2016
Not Top Of Mind But Top Of Heart – When Branding Gets REAL
Thursday Oct 27, 2016
Thursday Oct 27, 2016
In this week's episode, Dr. Michelli, discusses tattoos as a form of brand loyalty...
Friday Oct 21, 2016
The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times
Friday Oct 21, 2016
Friday Oct 21, 2016
Dr. Michelli, discusses the difference between being a ruler vs. a leader...
Thursday Oct 13, 2016
Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening
Thursday Oct 13, 2016
Thursday Oct 13, 2016
In this week's episode, Dr. Michelli, discusses customer experience innovation as a design discipline...
Thursday Oct 06, 2016
Stepping To The Curb – Go Faster…Make It Easier
Thursday Oct 06, 2016
Thursday Oct 06, 2016
Dr. Michelli discusses innovating the speed and ease of customer experiences...
Monday Oct 03, 2016
We Are All In The Perception Business!
Monday Oct 03, 2016
Monday Oct 03, 2016
In this episode, Dr. Michelli, discusses perception impacting your key performance indicators...
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