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December 29, 2016 @ 11:56 am

Customer Resolution 2017 – Perfect Experiences

In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...

 

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December 22, 2016 @ 11:40 am

Do’s and Don’ts for a Human and Humane Holiday Experience

Dr. Michelli discusses how to create humanity-rich experiences this time of year...

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December 16, 2016 @ 11:48 am

It’s Not Easy Enough: Simplifying the Experience

In this week's episode, Dr. Michelli discusses ways in which technology is making the customer experience easier...

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December 9, 2016 @ 12:52 pm

Nailing the Numbers – Your Future Equals Your Customer Experience

Dr. Michelli, discusses relevant customer experience statistics...

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December 2, 2016 @ 11:32 am

Legacy Schmegacy – What Will You Be Known For?

In this week's episode, Dr. Michelli discusses leaders identifying their "one big thing"...

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