Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jan 26, 2017
Lessons for How to Swim in a Blue Ocean from the Girls Auto Clinic
Thursday Jan 26, 2017
Thursday Jan 26, 2017
In this episode, Dr. Michelli, discusses the Blue Ocean Strategy and what you can learn from the Girls Auto Clinic as it relates to customer-centricity...
Monday Jan 23, 2017
Is Business a Game? Customer Experience Lessons from Gaming
Monday Jan 23, 2017
Monday Jan 23, 2017
Dr. Michelli, discusses game theory as it applies to businesses outside of the gaming industry...
Thursday Jan 12, 2017
Thursday Jan 12, 2017
In this week's episode, Dr. Michelli, discusses the best ways to make your expectations as a leader clear and consistent...
Friday Jan 06, 2017
Customer Experience Excellence – The Science and the Craft
Friday Jan 06, 2017
Friday Jan 06, 2017
Dr. Michelli, discusses why you should use customized customer service training tools as a guide only...
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