Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jun 29, 2017
Customer Experience and Value Add: Make it Personal, Emotional, and Sensory
Thursday Jun 29, 2017
Thursday Jun 29, 2017
In this week's episode, Dr. Michelli discusses emotional value in customer experience...
Friday Jun 23, 2017
Customer Experience Creation: Give ’em a Reason to Hire and Keep You
Friday Jun 23, 2017
Friday Jun 23, 2017
In this week's episode, Dr. Michelli discusses the human value in customer experience...
Thursday Jun 15, 2017
Customer Experience Speaker, Consultant, Author OR…A Robot
Thursday Jun 15, 2017
Thursday Jun 15, 2017
Dr. Michelli discusses the likelihood that various jobs will be replaced by a robot...
Friday Jun 09, 2017
Service Delivered: Timeless Change!
Friday Jun 09, 2017
Friday Jun 09, 2017
In this week's episode, Dr. Michelli discusses home delivery which represents something “old” and has been repurposed through digital technology “to be new again"...
Thursday Jun 01, 2017
Looking Beyond the OBVIOUS: Spotting Customer Experience SUBTLETIES
Thursday Jun 01, 2017
Thursday Jun 01, 2017
In this week's episode, Dr. Michelli discusses the trend away from brick and mortar in favor of online purchasing...