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July 20, 2017 @ 9:00 am

Winning Customer Experience – Simple Matters of Trust

Dr Michelli discusses how extending trust to customers contributes to a conculsion that you are trustworthy....

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July 13, 2017 @ 9:30 am

CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information

Dr. Michelli discusses in this week's episode whether or not a Chief AI Officer is needed in businesses...

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July 3, 2017 @ 6:27 pm

Customer Value - Expanding Across the 12 Standard Forms of Value

In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....

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