Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Aug 31, 2017
Leading with the GOOD: A must have for customer experience success
Thursday Aug 31, 2017
Thursday Aug 31, 2017
In this week's episode, Dr. Michelli discusses how to be a human-centric organization...
Thursday Aug 24, 2017
Big Data to the Rescue of the Passenger Experience?
Thursday Aug 24, 2017
Thursday Aug 24, 2017
Dr. Michelli, discusses how your organization can leverage big data to improve the customer experience...
Friday Aug 18, 2017
Guilt or Greatness? Associations that Affect Customer Perception
Friday Aug 18, 2017
Friday Aug 18, 2017
In this week's episode, Dr. Michelli discusses the power of associations for your brand...
Thursday Aug 10, 2017
Thursday Aug 10, 2017
In this week's episode, Dr. Michelli discusses experiential offerings targeting specific customer segments...
Thursday Aug 03, 2017
Recovering Business Trust: Listen, Admit, Apologize, Fix
Thursday Aug 03, 2017
Thursday Aug 03, 2017
Dr. Michelli discusses building trust with your customers ...
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