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September 28, 2017 @ 8:46 am

Not Just Fast: Understanding a Responsive Experience

In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries...

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September 21, 2017 @ 9:28 am

Keeping Your Audience’s Attent…Look There’s a Squirrel

Dr. Michelli, discusses attention span and why communication should be viewed as an interruption...

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September 15, 2017 @ 10:21 am

When It Matters Most: Customer Experience With the Fury of a Hurricane

In this week's episode, Dr. Michelli discusses human nature during a natural disaster...

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September 7, 2017 @ 9:00 am

Shedding Your Implicit Bias: It’s Time for Design Thinking

Dr. Michelli discusses how design thinking can help uncover implicit biases...

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