Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Nov 30, 2017
Please Ask My Opinion BUT NOT TOO MUCH
Thursday Nov 30, 2017
Thursday Nov 30, 2017
In this week's episode, Dr. Michelli discusses how you can listen to your customers in many different ways...
Wednesday Nov 22, 2017
Want a Free Franchise? A Hypothetical with Real-World Implications
Wednesday Nov 22, 2017
Wednesday Nov 22, 2017
Dr. Michelli discusses sustainable ways for businesses to thrive...
Thursday Nov 16, 2017
What’s Your Signature?
Thursday Nov 16, 2017
Thursday Nov 16, 2017
In this week's episode, Dr. Michelli discusses the importance of defining brand moments...
Friday Nov 10, 2017
Gratitude is a Customer Experience Differentiator
Friday Nov 10, 2017
Friday Nov 10, 2017
Dr. Michelli discusses how leaders set the tone for an appreciative workplace...
Friday Nov 03, 2017
Friday Nov 03, 2017
In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.