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December 29, 2017 @ 1:18 pm

Retail Armageddon, Chupacabra, and Other Myths

Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...

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December 21, 2017 @ 11:27 am

Experiential Lessons for the Christmas Season: Going Beyond the Presents

In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...

 

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December 15, 2017 @ 12:42 pm

Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media

In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...

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December 7, 2017 @ 11:11 am

Complexly Simple – Success Can Breed Mediocracy

Dr. Michelli discusses how the fear of change can hinder your business...

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