Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Dec 29, 2017
Retail Armageddon, Chupacabra, and Other Myths
Friday Dec 29, 2017
Friday Dec 29, 2017
Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker...
Thursday Dec 21, 2017
Experiential Lessons for the Christmas Season: Going Beyond the Presents
Thursday Dec 21, 2017
Thursday Dec 21, 2017
In this week's episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences...
Friday Dec 15, 2017
Friday Dec 15, 2017
In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...
Thursday Dec 07, 2017
Complexly Simple – Success Can Breed Mediocracy
Thursday Dec 07, 2017
Thursday Dec 07, 2017
Dr. Michelli discusses how the fear of change can hinder your business...
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