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January 25, 2018 @ 12:06 pm

Empathic Design – As Close to the Holy Grail as You Can Get

In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...

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January 18, 2018 @ 10:32 am

One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights

In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...

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January 12, 2018 @ 5:12 pm

Technology – Panacea or Tool?

Dr. Michelli discusses how technology should address human needs when used in customer experience...

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January 5, 2018 @ 10:53 am

Supercharge Your Business by Letting Go

In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...

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