Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Mar 29, 2018
My crystal ball says winning experiences will deliver
Thursday Mar 29, 2018
Thursday Mar 29, 2018
In this week's episode, Dr. Michelli discusses the future of customer experience delivery...
Thursday Mar 22, 2018
Goodbye Toys “R” Us and Hello Your Sustainability
Thursday Mar 22, 2018
Thursday Mar 22, 2018
In this week's episode, Dr. Michelli discusses the foundational business disruption that led to Toys “R” Us’ success is also what propelled its demise...
Thursday Mar 15, 2018
Starbucks: Greatness Personified/Excellence Diversified – What About You?
Thursday Mar 15, 2018
Thursday Mar 15, 2018
In this week's episode, Dr. Michelli discusses the leadership legacy of Orin Smith (one of the original brand architects of Starbucks).
Thursday Mar 08, 2018
Strategic Positioning | Is Your Customer Experience Agile Enough?
Thursday Mar 08, 2018
Thursday Mar 08, 2018
Dr. Michelli discusses key business trends that determine success...
Thursday Mar 01, 2018
Everyone Has a Platform: Are You Training For that Reality?
Thursday Mar 01, 2018
Thursday Mar 01, 2018
In this week's episode, Dr. Michelli discusses the influence we all have...