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April 26, 2018 @ 9:20 am

Starbucks Store Closings for Training: Déjà vu and You

In this week's episode, Dr. Michelli discusses the history of Starbucks closing for training sessions...

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April 19, 2018 @ 10:42 am

Starbucks, Challenges and Opportunities in Philadelphia

Dr. Michelli discusses what happened in that Philadelphia Starbucks when 911 was called, the police placed two black men in handcuffs and led them out?

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April 12, 2018 @ 9:11 am

Waiting for Your Email: For the Good of Humanity, Please Reply

In this week's episode, Dr. Michelli discusses how to take your service communication to the next level.

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April 6, 2018 @ 9:28 am

Hello Facebook & Apple – It’s about transparency and safety when it comes to value proposition and customer-centricity.

In this week's episode, Dr. Michelli discusses the war of words between Apple and Facebook...

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