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March 26, 2014 @ 9:21 am

How to Grow Your Customer Connection Through Technology

In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...

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March 6, 2014 @ 6:22 am

How to Create Sustainable Customer Excellence: The Power of an Acknowledging Leader

In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...

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February 21, 2014 @ 6:33 am

The Big Question – What’s Next For Our Business?

In this week's podcast Dr. Michelli talks about how businesses can pursue meaningful growth...

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February 19, 2014 @ 6:34 am

Getting Personal: It’s NOT Just for Valentine’s Day

In this week's podcast Dr. Michelli discusses how authentic personal interest fosters customer engagement and loyalty...

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February 6, 2014 @ 6:35 am

How to Get a Solid Return on Workplace Fun

In this week's podcast Dr. Michelli talks about how Zappos creates fun in the workplace...

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February 4, 2014 @ 6:32 am

PHENOMENAL Marketing Systems by Howard Partridge

In this week's podcast Dr. Michelli shares phenomenal marketing insights from Howard Partridge, president of Phenomenal Products...

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January 23, 2014 @ 9:16 am

If You Don’t Have Passion for Your Product, Why Should Your Customer?

In this week's podcast find out how Starbucks fosters a spirit of passion into their culture...

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January 10, 2014 @ 3:59 pm

A Case Study for 2014 -Learning from Legendary Leaders

Do you know what holacracy is?  Check this week's podcast to find out how it my affect your business....

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January 2, 2014 @ 1:10 pm

Making it Right: Turning Breakdown Experiences into Forever Customers

Dr. Michelli discusses why mistake recovery has substantial impact on customer perceptions and on the future purchases of those consumers...

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December 26, 2013 @ 10:18 am

How to Speed-Train Seasonal Employees

Dr. Michelli describes how Starbucks delivers consistent experiences to their customers time and time again...

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