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August 27, 2014 @ 6:15 am

How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues

Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...

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August 20, 2014 @ 7:26 am

How to Create Experiences through Personalization, Sharing, and Social Platforms

In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...

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August 14, 2014 @ 7:27 am

Renewing Commitment to Customer Experience – A Cost-Saving Approach

In this week's podcast, Dr. Michelli discusses renewal of the customer experience...

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August 7, 2014 @ 9:34 am

Walk A Mile In Their Shoes - Mapping Your Customers’ Journey

In this week's podcast, Dr. Michelli the importance of customer journey mapping...

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July 30, 2014 @ 6:48 am

Forging a Digital Connection of Trust and Relevance

In this week's podcast, Dr. Michelli discusses one successful digital strategy Starbucks has rolled out...

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July 23, 2014 @ 6:30 am

Easy Wins

Dr. Michelli, this week discusses simplifying the customer journey...

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July 16, 2014 @ 6:29 am

Mystery, Sensuality and Intimacy – Loving your Customer and your Message

In this week's podcast episode, Dr. Michelli discusses brand experience...

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July 9, 2014 @ 6:34 am

Why it’s in your own interest to forget your self-interest

Dr. Michelli shares branding lessons learned from Trappist monks in this week's episode...

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June 30, 2014 @ 10:26 am

True or False? Measuring Performance Leads to Better Service

In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...

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June 19, 2014 @ 8:27 am

Beloved Brands Think Differently

This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...

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121Episodes

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