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September 26, 2014 @ 2:17 am

More Freedom Considered for Virgins: Empower Through Trust

In this week's podcast, Dr. Michelli discusses businesses that are allowing employees to take as much vacation time as they want...

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September 19, 2014 @ 9:00 am

To Tattoo or Not to Tattoo? - Starbucks, Ink, & Customer Experience

Dr. Michelli discusses employers whose policy requires employees to cover their tattoos...

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September 11, 2014 @ 6:25 am

A Lesson Your Business Could Learn from the Ray Rice Video

This week, Dr. Michelli, talks about the impact of viral video...

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September 4, 2014 @ 6:30 am

Pregnancy to Birth in 6 seconds – Customer Experience and the Short Attention Span

In this week's podcast, Dr. Michelli discusses customer attention...

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August 27, 2014 @ 6:15 am

How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues

Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...

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August 20, 2014 @ 7:26 am

How to Create Experiences through Personalization, Sharing, and Social Platforms

In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...

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August 14, 2014 @ 7:27 am

Renewing Commitment to Customer Experience – A Cost-Saving Approach

In this week's podcast, Dr. Michelli discusses renewal of the customer experience...

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August 7, 2014 @ 9:34 am

Walk A Mile In Their Shoes - Mapping Your Customers’ Journey

In this week's podcast, Dr. Michelli the importance of customer journey mapping...

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July 30, 2014 @ 6:48 am

Forging a Digital Connection of Trust and Relevance

In this week's podcast, Dr. Michelli discusses one successful digital strategy Starbucks has rolled out...

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July 23, 2014 @ 6:30 am

Easy Wins

Dr. Michelli, this week discusses simplifying the customer journey...

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