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July 23, 2014 @ 6:30 am

Easy Wins

Dr. Michelli, this week discusses simplifying the customer journey...

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July 16, 2014 @ 6:29 am

Mystery, Sensuality and Intimacy – Loving your Customer and your Message

In this week's podcast episode, Dr. Michelli discusses brand experience...

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July 9, 2014 @ 6:34 am

Why it’s in your own interest to forget your self-interest

Dr. Michelli shares branding lessons learned from Trappist monks in this week's episode...

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June 30, 2014 @ 10:26 am

True or False? Measuring Performance Leads to Better Service

In this week's podcast, Dr. Michelli discusses the Zendesk Benchmark report...

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June 19, 2014 @ 8:27 am

Beloved Brands Think Differently

This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...

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May 28, 2014 @ 9:21 am

How to turn problems into customer loyalty

In this week's podcast, Dr. Michelli discusses why word choice makes a difference in the customer experience...

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May 16, 2014 @ 6:39 am

How to Float a Complaint

In this week's podcast, Dr. Michelli discusses the need for feedback along the customer journey...

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May 9, 2014 @ 6:33 am

Who Are Your Customers?

In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...

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May 2, 2014 @ 8:13 am

The Conundrum of Consistency: When More Becomes…More of the Same

In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.

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March 26, 2014 @ 9:21 am

How to Grow Your Customer Connection Through Technology

In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...

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116Episodes

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