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August 6, 2015 @ 12:42 pm

The Cost of Serving Well

In this week's episode Dr. Michelli discusses the cost of being nice...

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February 17, 2015 @ 2:00 pm

Are your property values up? Thank Starbucks

In this week's episode, Dr. Michelli, the phenomena of rising property values near Starbucks stores...

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January 20, 2015 @ 11:00 am

Would you have your wedding at Starbucks? Becoming a Beloved Brand

In this week's episode, Dr. Michelli, discusses people getting married at Starbucks...

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December 17, 2014 @ 2:29 pm

Human and Automated: Customer Experience Management at Its Best

Dr. Michelli discusses the use of an integrated solution to impact customer experience...

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December 10, 2014 @ 11:15 am

Holiday Relationships – Focusing on More than the Sale

In this week's episode, Dr. Michelli, discuss the hustle and bustle of the holiday season...

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November 21, 2014 @ 5:23 pm

Wireless Charging at a Starbucks Near You! Partnering in the Removal of Pain/Drain Points

In this week's podcast, Dr. Michelli discusses how Starbucks implements technology...

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November 14, 2014 @ 2:08 pm

It’s Not Just Moments-Of-Truth: It’s the End-To-End Experience

In today's podcast, Dr. Michelli discusses longevity in the customer experience...

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November 11, 2014 @ 7:07 pm

Segment Your Service Experiences!

In this week's podcast, Dr. Michelli talks about the various frequency categories for customers...

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October 31, 2014 @ 10:51 am

Experience Delivery = Quality Products + Service Excellence + Empathy

In this week's podcast, Dr. Michelli discusses his hotel experience in Singapore...

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October 24, 2014 @ 9:55 am

Becoming Known For Service Excellence – Aligning Who You Are With Who You Say You Are

Dr. Michelli, discusses service values in this week's podcast...

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