October 30, 2009
Filed under:
business — Joseph Michelli @ 6:14 am
Do you know the strategy you are deploying with regard to product, service, and customer experience? Dr. Michelli offers an exercise for leadership alignment and strategic consistency.
October 5, 2009
Filed under:
business — Joseph Michelli @ 10:22 pm
Listen to Dr. Michelli’s podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg’s new book “Heart of a Student Athlete.” Take Dr. Michelli’s leadership challenge….
September 24, 2009
Filed under:
business — Joseph Michelli @ 1:37 pm
Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.
September 17, 2009
Filed under:
business — Joseph Michelli @ 12:35 pm
Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,
September 14, 2009
Filed under:
business — Joseph Michelli @ 5:48 pm
Dr. Michelli interviewed on Stephanie Weaver ’s Experienceolgy Podcast
Experiencology Podcast
August 28, 2009
Filed under:
business — Joseph Michelli @ 9:15 pm
Can a customer experience be too enriched? Dr. Michelli tackles that question and helps you look at that very issue in your business.
August 20, 2009
Filed under:
business — Joseph Michelli @ 12:44 am
Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders. He challenges the conventional wisdom of that distinction.
August 5, 2009
Filed under:
business — Joseph Michelli @ 11:09 pm
Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.
July 24, 2009
Filed under:
business — Joseph Michelli @ 10:23 pm
Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.
July 16, 2009
Filed under:
business — Joseph Michelli @ 8:52 pm
Dr. Michelli offers a synopsis of the Verde Group’s results on what creates “wow” experiences for customers. He encourages you to elevate aspects highlighted in that study.