February 22, 2013 @
5:19 pm
Dr. Michelli helps you determine your core customer experience...
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Twitter, Facebook, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly, The Zappos Experience
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September 10, 2012 @
11:11 am
Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...
Filed under Uncategorized, business, Customer Experience Consulting, Customer Service Consulting, Leadership, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience, Client Experience, Customer Experience, Facebook
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August 12, 2012 @
8:23 pm
Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly, The Zappos Experience, Shadowing
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July 27, 2012 @
5:51 pm
Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast. In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Facebook, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly
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July 15, 2012 @
2:12 pm
What do gummy worms have to do with elevating customer experience? Listen to this week's podcast and find out!
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience
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June 22, 2012 @
6:02 pm
This week Dr. Michelli defines gamification and gives an example of its powerful applicability….
Filed under Uncategorized, business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Gamification, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience
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June 15, 2012 @
4:00 pm
Dr. Michelli differentiates WOW experiences from good service and gives and example from one of his client's Sonny's Bar-B-Q restaurants. In addition to learning lessons from the example, Dr. Michelli encourages you to share your WOW stories….
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli
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June 8, 2012 @
4:17 pm
Dr. Michelli offers insights from the growing field of behavioral economics and helps you look at the role of emotions as they affect customer loyalty and the overall equity of your brand...
Filed under Uncategorized, business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Starbucks, Joseph Michelli
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May 31, 2012 @
8:48 pm
Dr. Michelli explores the role of content curation in customer experience elevation and offers empirical findings on how curation is used in marketing and thought leadership...
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks
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May 25, 2012 @
5:57 pm
This week Dr. Michelli offers empirical data to help guide your artistic efforts to communicate relevant and engaging social media messages.
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks
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