The Starbucks Experience

Listen to an interview with Dr. Michelli about The New Gold Standard entitled Leadership Secrets of the Ritz-Carlton as presented on the Useful Commute Podcast at BNET.com.

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Milder brew, beer served in a glass - not all change is initially well received! Dr. Michelli examines the unintended downside to customer-centric change.

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Here is Dr. Michelli’s latest YouTube Video

Customer reviews are increasing on the internet. Dr. Michelli discusses a strange place that these reviews can be found and whether your business should place them there.

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With the announcement that Starbucks will be closing 600 of it’s US stores, Dr. Michelli puts these store closings in perspective and addresses repositioning efforts in these challenging economic times.

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Here is a slideshow project, kindly created for The Starbucks Experience by Ethos3 and modified for placement on Youtube. Hope you enjoy this one minute video.

Dr. Michelli offers you a “sneak peak” into his book The New Gold Standard, which will be released next week.  His podcast excerpts a section of the book that discusses the Ritz-Carlton “line-up.”

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Dr. Michelli offers an overview of his soon to be released book about The Ritz-Carlton Hotel Company.

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Dr. Michelli looks at Starbucks’ commitment to expanding not contracting in order to add value to customers in difficult economic times and he further explores the applicability of this approach to your business.

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When do you need to change your customer experience?  Dr. Michelli offers insights based on a recent customer experience change at Starbucks.

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