February 22, 2013 @
5:19 pm
Dr. Michelli helps you determine your core customer experience...
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Twitter, Facebook, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly, The Zappos Experience
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September 10, 2012 @
11:11 am
Dr. Michelli explores a balance point between substance and hype in a world of social media buzz...
Filed under Uncategorized, business, Customer Experience Consulting, Customer Service Consulting, Leadership, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience, Client Experience, Customer Experience, Facebook
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August 12, 2012 @
8:23 pm
Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly, The Zappos Experience, Shadowing
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July 27, 2012 @
5:51 pm
Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast. In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Facebook, Pike Place Fish Market, Zappos Experience, Starbucks Experience, The New Gold Standard, Prescription for Excellence, When Fish Fly
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July 20, 2012 @
1:27 pm
Do you have an interest in Pinterest? Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers…..
Filed under Uncategorized, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience, Pinterest, Twitter, Facebook
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July 15, 2012 @
2:12 pm
What do gummy worms have to do with elevating customer experience? Listen to this week's podcast and find out!
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience
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June 28, 2012 @
9:19 pm
Dr. Michelli examines the importance of personal connections on closing sales. He shares key insights from a recent study on return call responses.
Filed under Customer Experience Consulting, Customer Service Consulting, Leadership, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience
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June 22, 2012 @
6:02 pm
This week Dr. Michelli defines gamification and gives an example of its powerful applicability….
Filed under Uncategorized, business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli, Gamification, Customer Experience Keynote, Client Experience Consulting, Client Experience Keynote, Patient Experience Consulting, Patient Experience Keynote, Patient Experience, Client Experience, Customer Experience
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June 15, 2012 @
4:00 pm
Dr. Michelli differentiates WOW experiences from good service and gives and example from one of his client's Sonny's Bar-B-Q restaurants. In addition to learning lessons from the example, Dr. Michelli encourages you to share your WOW stories….
Filed under business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Ritz-Carlton, Social Media, Starbucks, Joseph Michelli
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June 8, 2012 @
4:17 pm
Dr. Michelli offers insights from the growing field of behavioral economics and helps you look at the role of emotions as they affect customer loyalty and the overall equity of your brand...
Filed under Uncategorized, business, Customer Experience Consulting, Customer Service Consulting, Leadership, Zappos, Starbucks, Joseph Michelli
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