The Starbucks Experience http://drjosephm.podbean.com 5 principles for Turning Ordinary into Extraordinary. Wall Street Journal and USA TODAY bestselling author shares business insights from Starbucks along with other applied leadership principles Wed, 01 Jul 2009 16:10:19 +0000 http://podbean.com/?v=3.2 en ©Dr. Joseph A. Michelli 2003-2006 Business 1440 service,leadership,customer,starbucks,ritz-carlton,joseph michelli,empowerment Joseph Michelli Ph.D sparks leadership growth The author of the Wall Street Journal and USA TODAY bestselling business book - THE STARBUCKS EXPERIENCE: 5 PRINCIPLES FOR TURNING ORDINARY INTO EXTRAORDINARY offers practical leadership tips gained from great businesses - large and small. The podcast will spark you and your company to grow and improve. Dr. Joseph Michelli is an organizational consultant, author, professional speaker and daily radio talk show host. He has also written WHEN FISH FLY (co-authored with the owner of the World Famous Fish Market) in Seattle. More info can be found at www.josephmichelli.com or www.starbucksexperience.net Dr. Joseph A. Michelli Dr. Joseph A. Michelli dr.josephm@prodigy.net No Clean http://www.podbean.com/home/images/powered_by_podbean.jpg The Starbucks Experience http://drjosephm.podbean.com 144 144 USP and You http://drjosephm.podbean.com/2009/07/01/usp-and-you/ http://drjosephm.podbean.com/2009/07/01/usp-and-you/#comments Wed, 01 Jul 2009 16:10:19 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/07/01/usp-and-you/ What’s your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this weeks podcast.


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]]> http://drjosephm.podbean.com/2009/07/01/usp-and-you/feed/ What's your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this ... What's your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this weeks podcast.Download Standard Podcasts joseph michelli, unique sales proposition, staples, buckle inc, childrens place, Dr. Joseph A. Michelli Clean No 4:03 Better Numbers Better Connections http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/ http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/#comments Mon, 22 Jun 2009 22:56:44 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/ Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs.


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]]> http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/feed/ Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and ... Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs.Download Standard Podcasts customer value, customer experience, joseph michelli, starbucks, ritz-carlton, Dr. Joseph A. Michelli Clean No While Standing in Your Business http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/ http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/#comments Thu, 11 Jun 2009 19:15:34 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/ What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.


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]]> http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/feed/ What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.Download Standard Podcasts What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.Download Standard Podcasts leadership, australia, starbucks, joseph michelli, ritz-carlton, marketing, Dr. Joseph A. Michelli Clean No 3:48 Get Off the Phone http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/ http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/#comments Fri, 05 Jun 2009 11:14:59 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/ Dr. Michelli emphasizes customer experience excellence through the “three steps of service” and “it’s not about you” concepts.


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]]> http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/feed/ Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.Download Standard Podcasts Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.Download Standard Podcasts ritz-carlton, joseph michelli, leadership, customer service, excellence, starbucks, Dr. Joseph A. Michelli Clean No Booming in the Bust 09 http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/ http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/#comments Mon, 01 Jun 2009 16:53:39 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/ Thought you might be interested in this upcoming public event at which I will be presenting.

]]> http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/feed/ Unto Thine Own Self Be True http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/ http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/#comments Fri, 29 May 2009 22:44:02 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/ Dr. Michelli examines an important business strategy for difficult economic times.


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]]> http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/feed/ Dr. Michelli examines an important business strategy for difficult economic times.Download Standard Podcasts Dr. Michelli examines an important business strategy for difficult economic times.Download Standard Podcasts starbucks, leadership, ritz-carlton, michelli, swot, strengths, evaluation, Dr. Joseph A. Michelli Clean No 5:01 Doing the Best in the Worst http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/ http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/#comments Thu, 21 May 2009 02:04:01 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/ Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.


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]]> http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/feed/ Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further ... Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.Download Standard Podcasts auto owners insurance, joseph michelli, the boulevard inn, leadership, wow, Dr. Joseph A. Michelli Clean No 4:09 Computer Jennerated Service http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/ http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/#comments Thu, 14 May 2009 19:18:44 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/ Dr Michelli discusses the place for both virtual and true human service in this week’s podcast about Alaska Airlines’ Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.


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]]> http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/feed/ Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn.  Further, he encourages and explorations ... Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.Download Standard Podcasts alaska airlines, starbucks, joseph michelli, ritz-carlton, avatar, leadership, Dr. Joseph A. Michelli Clean No 3:26 The Starbucks Experience Awarded Among Best Small Business Podcasts http://drjosephm.podbean.com/2009/02/16/the-starbucks-experience-awarded-among-best-small-business-podcasts/ http://drjosephm.podbean.com/2009/02/16/the-starbucks-experience-awarded-among-best-small-business-podcasts/#comments Tue, 17 Feb 2009 01:13:11 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/02/16/the-starbucks-experience-awarded-among-best-small-business-podcasts/ 100 Best Small Business Podcasts For 2009The Starbucks Experience podcast has been chosen as one of the 100 Best Small Business Podcasts of 2009 by Small Business Trends Radio.   According to the recognition, “The Starbucks Experience with Dr. Joseph A. Michelli will provide you with practical advice from a wide variety of businesses - both large and small.”

For information on other small business podcast award winners, please visit http://www.smbtrendwire.com/2009/02/16/100-best-small-business-podcasts-2009/

Thank you for your listenership….. Joseph

]]> http://drjosephm.podbean.com/2009/02/16/the-starbucks-experience-awarded-among-best-small-business-podcasts/feed/ Businessweek Customer Experience Series: Part 8 http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-8/ http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-8/#comments Thu, 07 Aug 2008 19:28:31 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-8/ Author and consultant Joseph Michelli on how the tips in this final part of our series on customer experience will help you overdeliver and develop a lasting relationship with customers.

]]> http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-8/feed/ Businessweek Customer Experience Series: Part 7 http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-7/ http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-7/#comments Thu, 07 Aug 2008 19:12:16 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-7/ Author and consultant Joseph Michelli on how the Ritz-Carlton wows guests and how you can apply this concept to your business. Part Seven of an eight-part series on customer experience.

]]> http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-7/feed/ Businessweek Customer Experience Series: Part 6 http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-6/ http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-6/#comments Thu, 07 Aug 2008 19:10:02 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-6/ Author and consultant Joseph Michelli on how giving employees more decision-making power makes them better advocates for your brand. Part Six of an eight-part series on customer experience.

]]> http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-6/feed/ Businessweek Customer Experience Series: Part 5 http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-5/ http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-5/#comments Thu, 07 Aug 2008 19:07:33 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-5/ Author and consultant Joseph Michelli on how providing personalized service will create customers who will help sell your business. Part Five of an eight-part series on customer experience.

]]> http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-5/feed/ Businessweek Customer Experience Series: Part 4 http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-4/ http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-4/#comments Thu, 07 Aug 2008 19:03:20 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-episode-4/ Author and consultant Joseph Michelli on how creating a top-notch customer experience involves anticipating needs and meeting them. Part Four of an eight-part series on customer experience.

]]> http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-4/feed/ Businessweek Customer Experience Series: Part 3 http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-3/ http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-3/#comments Thu, 07 Aug 2008 18:57:19 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-episode-3/ Author and consultant Joseph Michelli on why businesses must refine their values to meet customers’ changing needs and desires. Part Three of an eight-part series on customer experience

]]> http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-3/feed/ Businessweek Customer Experience Series: Part 2 http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-2/ http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-2/#comments Thu, 07 Aug 2008 18:54:00 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-episode-2/ Author and consultant Joseph Michelli on why businesses should define their values to help employees carry out the company mission. Part Two of an eight-part series on customer experience.

]]> http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-2/feed/ Businessweek Customer Experience Series: Part 1 http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-1/ http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-1/#comments Thu, 07 Aug 2008 18:41:14 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-episode-1/ Author and consultant Joseph Michelli on the importance of creating a bond with your customers and how it may benefit your business. Part One of an eight-part series on customer experience.

]]> http://drjosephm.podbean.com/2008/08/07/businessweek-customer-experience-series-part-1/feed/ Interview with Dr. Michelli on BNET http://drjosephm.podbean.com/2008/07/22/interview-with-dr-michelli-on-bnet/ http://drjosephm.podbean.com/2008/07/22/interview-with-dr-michelli-on-bnet/#comments Tue, 22 Jul 2008 16:56:05 +0000 Joseph Michelli business http://drjosephm.podbean.com/2008/07/22/interview-with-dr-michelli-on-bnet/ Listen to an interview with Dr. Michelli about The New Gold Standard entitled Leadership Secrets of the Ritz-Carlton as presented on the Useful Commute Podcast at BNET.com.


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]]> http://drjosephm.podbean.com/2008/07/22/interview-with-dr-michelli-on-bnet/feed/ Listen to an interview with Dr. Michelli about The New Gold Standard entitled Leadership Secrets of the Ritz-Carlton as presented on the Useful Commute Podcast ... Listen to an interview with Dr. Michelli about The New Gold Standard entitled Leadership Secrets of the Ritz-Carlton as presented on the Useful Commute Podcast at BNET.com. Download Standard Podcasts the ritz-carlton hotel company, bnet, the new gold standard, Dr. Joseph A. Michelli Clean No 6:34