The Starbucks Experience http://drjosephm.podbean.com 5 principles for Turning Ordinary into Extraordinary. Wall Street Journal and USA TODAY bestselling author shares business insights from Starbucks along with other applied leadership principles Mon, 09 Nov 2009 07:55:45 +0000 http://podbean.com/?v=3.2 en ©Dr. Joseph A. Michelli 2003-2009 Business 1440 service,leadership,customer,starbucks,ritz-carlton,joseph michelli,empowerment Joseph Michelli Ph.D sparks leadership growth The author of the Wall Street Journal and USA TODAY bestselling business book - THE STARBUCKS EXPERIENCE: 5 PRINCIPLES FOR TURNING ORDINARY INTO EXTRAORDINARY offers practical leadership tips gained from great businesses - large and small. The podcast will spark you and your company to grow and improve. Dr. Joseph Michelli is an organizational consultant, author, professional speaker and daily radio talk show host. He has also written WHEN FISH FLY (co-authored with the owner of the World Famous Fish Market) in Seattle. More info can be found at www.josephmichelli.com or www.starbucksexperience.net Dr. Joseph A. Michelli Dr. Joseph A. Michelli dr.josephm@prodigy.net No Clean http://www.podbean.com/home/images/powered_by_podbean.jpg The Starbucks Experience http://drjosephm.podbean.com 144 144 Dr. Joseph Michelli on CNBC http://drjosephm.podbean.com/2009/11/09/dr-joseph-michelli-on-cnbc/ http://drjosephm.podbean.com/2009/11/09/dr-joseph-michelli-on-cnbc/#comments Mon, 09 Nov 2009 07:55:45 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/11/09/dr-joseph-michelli-on-cnbc/

]]> http://drjosephm.podbean.com/2009/11/09/dr-joseph-michelli-on-cnbc/feed/ 4 Key Business Strategies http://drjosephm.podbean.com/2009/10/30/4-key-business-strategies/ http://drjosephm.podbean.com/2009/10/30/4-key-business-strategies/#comments Fri, 30 Oct 2009 10:14:48 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/10/30/4-key-business-strategies/ Do you know the strategy you are deploying with regard to product, service, and customer experience?  Dr.  Michelli offers an exercise for leadership alignment and strategic consistency.


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]]> http://drjosephm.podbean.com/2009/10/30/4-key-business-strategies/feed/ Do you know the strategy you are deploying with regard to product, service, and customer experience?  Dr.  Michelli offers an exercise for leadership alignment and ... Do you know the strategy you are deploying with regard to product, service, and customer experience?  Dr.  Michelli offers an exercise for leadership alignment and strategic consistency.Download Standard Podcasts starbucks, leadership, telus, banking, financial services, joseph michelli, ritz, Dr. Joseph A. Michelli Clean No 5:25 6 Keys to True Leadership http://drjosephm.podbean.com/2009/10/05/6-keys-to-true-leadership/ http://drjosephm.podbean.com/2009/10/05/6-keys-to-true-leadership/#comments Tue, 06 Oct 2009 02:22:35 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/10/05/6-keys-to-true-leadership/ Listen to Dr. Michelli’s podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg’s new book “Heart of a Student Athlete.”  Take Dr. Michelli’s leadership challenge….


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]]> http://drjosephm.podbean.com/2009/10/05/6-keys-to-true-leadership/feed/ Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart ... Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart of a Student Athlete."  Take Dr. Michelli's leadership challenge....Download Standard Podcasts new gold standard, karl mecklenburg, leaderhsip, joseph michelli, starbucks, Dr. Joseph A. Michelli Clean No 4:02 Effective ways to create a lasting leadership legacy http://drjosephm.podbean.com/2009/09/24/effective-ways-to-create-a-lasting-leadership-legacy/ http://drjosephm.podbean.com/2009/09/24/effective-ways-to-create-a-lasting-leadership-legacy/#comments Thu, 24 Sep 2009 17:37:03 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/09/24/effective-ways-to-create-a-lasting-leadership-legacy/ Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.


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]]> http://drjosephm.podbean.com/2009/09/24/effective-ways-to-create-a-lasting-leadership-legacy/feed/ Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.Download Standard Podcasts Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.Download Standard Podcasts leadership, legacy, focus, vision, joseph michelli, starbucks, new gold standard, Dr. Joseph A. Michelli Clean No 4:07 8 Best Ways to Get Consumers’ Attention http://drjosephm.podbean.com/2009/09/17/8-best-ways-to-get-consumers-attention/ http://drjosephm.podbean.com/2009/09/17/8-best-ways-to-get-consumers-attention/#comments Thu, 17 Sep 2009 16:35:45 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/09/17/8-best-ways-to-get-consumers-attention/ Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,


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]]> http://drjosephm.podbean.com/2009/09/17/8-best-ways-to-get-consumers-attention/feed/ Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,Download Standard Podcasts Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,Download Standard Podcasts consumer behavior, marketing, leadership, joseph michelli, starbucks, Dr. Joseph A. Michelli Clean No 3:51 Dr.Michelli On Stephanie Weaver’s Experienceology Podcast http://drjosephm.podbean.com/2009/09/14/drmichelli-on-stephanie-weavers-experienceology-podcast/ http://drjosephm.podbean.com/2009/09/14/drmichelli-on-stephanie-weavers-experienceology-podcast/#comments Mon, 14 Sep 2009 21:48:52 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/09/14/drmichelli-on-stephanie-weavers-experienceology-podcast/

Dr. Michelli interviewed on Stephanie Weaver ’s Experienceolgy Podcast

Experiencology Podcast

]]> http://drjosephm.podbean.com/2009/09/14/drmichelli-on-stephanie-weavers-experienceology-podcast/feed/ Too Much of a Good Thing? http://drjosephm.podbean.com/2009/08/28/too-much-of-a-good-thing/ http://drjosephm.podbean.com/2009/08/28/too-much-of-a-good-thing/#comments Sat, 29 Aug 2009 01:15:36 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/08/28/too-much-of-a-good-thing/ Can a customer experience be too enriched?  Dr. Michelli tackles that question and helps you look at that very issue in your business.


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]]> http://drjosephm.podbean.com/2009/08/28/too-much-of-a-good-thing/feed/ Can a customer experience be too enriched?  Dr. Michelli tackles that question and helps you look at that very issue in your business.Download Standard Podcasts Can a customer experience be too enriched?  Dr. Michelli tackles that question and helps you look at that very issue in your business.Download Standard Podcasts joseph michelli, ikea, customer experience, design, leadership, brand, Dr. Joseph A. Michelli Clean No 5:19 A Customer by Any Other Name http://drjosephm.podbean.com/2009/08/20/a-customer-by-any-other-name/ http://drjosephm.podbean.com/2009/08/20/a-customer-by-any-other-name/#comments Thu, 20 Aug 2009 04:44:02 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/08/20/a-customer-by-any-other-name/ Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders.  He challenges the conventional wisdom of that distinction.


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]]> http://drjosephm.podbean.com/2009/08/20/a-customer-by-any-other-name/feed/ Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders.  He challenges the conventional wisdom of that ... Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders.  He challenges the conventional wisdom of that distinction.Download Standard Podcasts joseph michelli, starbucks, customer exprience, ritz-carlton, employee engagement, Dr. Joseph A. Michelli Clean No 4:06 Differently Different http://drjosephm.podbean.com/2009/08/05/differently-different/ http://drjosephm.podbean.com/2009/08/05/differently-different/#comments Thu, 06 Aug 2009 03:09:09 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/08/05/differently-different/ Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.


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]]> http://drjosephm.podbean.com/2009/08/05/differently-different/feed/ Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.Download Standard Podcasts Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.Download Standard Podcasts joseph michelli, brand, differentiation, leadership, management, sales, economy, Dr. Joseph A. Michelli Clean No 4:10 Define and Refine http://drjosephm.podbean.com/2009/07/24/define-and-refine/ http://drjosephm.podbean.com/2009/07/24/define-and-refine/#comments Sat, 25 Jul 2009 02:23:24 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/07/24/define-and-refine/ Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.


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]]> http://drjosephm.podbean.com/2009/07/24/define-and-refine/feed/ Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.Download Standard Podcasts Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.Download Standard Podcasts ritz-carlton, leadership, starbucks, joseph michelli, relevance, Dr. Joseph A. Michelli Clean No 3:43 It’s WOW Time! http://drjosephm.podbean.com/2009/07/16/its-wow-time/ http://drjosephm.podbean.com/2009/07/16/its-wow-time/#comments Fri, 17 Jul 2009 00:52:51 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/07/16/its-wow-time/ Dr. Michelli offers a synopsis of the Verde Group’s results on what creates “wow” experiences for customers.  He encourages you to elevate aspects highlighted in that study.


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]]> http://drjosephm.podbean.com/2009/07/16/its-wow-time/feed/ Dr. Michelli offers a synopsis of the Verde Group's results on what creates "wow" experiences for customers.  He encourages you to elevate aspects highlighted in ... Dr. Michelli offers a synopsis of the Verde Group's results on what creates "wow" experiences for customers.  He encourages you to elevate aspects highlighted in that study.Download Standard Podcasts wow experience, joseph michelli, leadership, customer service, verde group, wharton, Dr. Joseph A. Michelli Clean No 4:12 2020 Vision http://drjosephm.podbean.com/2009/07/08/2020-vision/ http://drjosephm.podbean.com/2009/07/08/2020-vision/#comments Wed, 08 Jul 2009 23:33:50 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/07/08/2020-vision/ Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Development for The Nielsen Company.


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]]> http://drjosephm.podbean.com/2009/07/08/2020-vision/feed/ Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research ... Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Development for The Nielsen Company.Download Standard Podcasts strategic planning, changing consumers, joseph michelli, leadership, customer trends, Dr. Joseph A. Michelli Clean No USP and You http://drjosephm.podbean.com/2009/07/01/usp-and-you/ http://drjosephm.podbean.com/2009/07/01/usp-and-you/#comments Wed, 01 Jul 2009 16:10:19 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/07/01/usp-and-you/ What’s your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this weeks podcast.


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]]> http://drjosephm.podbean.com/2009/07/01/usp-and-you/feed/ What's your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this ... What's your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this weeks podcast.Download Standard Podcasts joseph michelli, unique sales proposition, staples, buckle inc, childrens place, Dr. Joseph A. Michelli Clean No 4:03 Better Numbers Better Connections http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/ http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/#comments Mon, 22 Jun 2009 22:56:44 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/ Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs.


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]]> http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/feed/ Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and ... Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs.Download Standard Podcasts customer value, customer experience, joseph michelli, starbucks, ritz-carlton, Dr. Joseph A. Michelli Clean No While Standing in Your Business http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/ http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/#comments Thu, 11 Jun 2009 19:15:34 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/ What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.


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]]> http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/feed/ What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.Download Standard Podcasts What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.Download Standard Podcasts leadership, australia, starbucks, joseph michelli, ritz-carlton, marketing, Dr. Joseph A. Michelli Clean No 3:48 Get Off the Phone http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/ http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/#comments Fri, 05 Jun 2009 11:14:59 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/ Dr. Michelli emphasizes customer experience excellence through the “three steps of service” and “it’s not about you” concepts.


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]]> http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/feed/ Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.Download Standard Podcasts Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.Download Standard Podcasts ritz-carlton, joseph michelli, leadership, customer service, excellence, starbucks, Dr. Joseph A. Michelli Clean No Booming in the Bust 09 http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/ http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/#comments Mon, 01 Jun 2009 16:53:39 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/ Thought you might be interested in this upcoming public event at which I will be presenting.

]]> http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/feed/ Unto Thine Own Self Be True http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/ http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/#comments Fri, 29 May 2009 22:44:02 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/ Dr. Michelli examines an important business strategy for difficult economic times.


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]]> http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/feed/ Dr. Michelli examines an important business strategy for difficult economic times.Download Standard Podcasts Dr. Michelli examines an important business strategy for difficult economic times.Download Standard Podcasts starbucks, leadership, ritz-carlton, michelli, swot, strengths, evaluation, Dr. Joseph A. Michelli Clean No 5:01 Doing the Best in the Worst http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/ http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/#comments Thu, 21 May 2009 02:04:01 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/ Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.


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]]> http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/feed/ Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further ... Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.Download Standard Podcasts auto owners insurance, joseph michelli, the boulevard inn, leadership, wow, Dr. Joseph A. Michelli Clean No 4:09 Computer Jennerated Service http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/ http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/#comments Thu, 14 May 2009 19:18:44 +0000 Joseph Michelli business http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/ Dr Michelli discusses the place for both virtual and true human service in this week’s podcast about Alaska Airlines’ Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.


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]]> http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/feed/ Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn.  Further, he encourages and explorations ... Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.Download Standard Podcasts alaska airlines, starbucks, joseph michelli, ritz-carlton, avatar, leadership, Dr. Joseph A. Michelli Clean No 3:26