5 principles for Turning Ordinary into Extraordinary. Wall Street Journal and USA TODAY bestselling author shares business insights from Starbucks along with other applied leadership principles 2008-07-23T17:13:09Z Copyright 2008 WordPress http://drjosephm.podbean.com/wp-content/blogs/112/uploads/verythincup.jpg Joseph Michelli http://drjosephm.podbean.com/2008/07/22/interview-with-dr-michelli-on-bnet/ 2008-07-22T16:56:05Z 2008-07-22T16:56:05Z business

Listen to an interview with Dr. Michelli about The New Gold Standard entitled Leadership Secrets of the Ritz-Carlton as presented on the Useful Commute Podcast at BNET.com.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/07/17/danger-danger-change-ahead/ 2008-07-17T16:58:21Z 2008-07-17T16:58:21Z business

Milder brew, beer served in a glass - not all change is initially well received! Dr. Michelli examines the unintended downside to customer-centric change.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/07/15/the-new-gold-standard-youtube-video/ 2008-07-15T19:17:52Z 2008-07-15T19:17:52Z business

Here is Dr. Michelli’s latest YouTube Video

]]> Joseph Michelli http://drjosephm.podbean.com/2008/07/10/complaints-at-home/ 2008-07-10T15:40:38Z 2008-07-10T15:40:38Z business

Customer reviews are increasing on the internet. Dr. Michelli discusses a strange place that these reviews can be found and whether your business should place them there.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/07/03/starbucks-shipwrecked/ 2008-07-03T14:59:46Z 2008-07-03T14:59:46Z business

With the announcement that Starbucks will be closing 600 of it’s US stores, Dr. Michelli puts these store closings in perspective and addresses repositioning efforts in these challenging economic times.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/06/26/a-starbucks-experience-youtube-video/ 2008-06-26T05:51:13Z 2008-06-26T05:51:13Z business

Here is a slideshow project, kindly created for The Starbucks Experience by Ethos3 and modified for placement on Youtube. Hope you enjoy this one minute video.

]]> Joseph Michelli http://drjosephm.podbean.com/2008/06/25/sneak-preview/ 2008-06-26T02:20:06Z 2008-06-26T02:20:06Z business

Dr. Michelli offers you a “sneak peak” into his book The New Gold Standard, which will be released next week.  His podcast excerpts a section of the book that discusses the Ritz-Carlton “line-up.”

 

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/06/19/the-new-gold-standard/ 2008-06-19T04:29:45Z 2008-06-19T04:29:45Z business

Dr. Michelli offers an overview of his soon to be released book about The Ritz-Carlton Hotel Company.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/06/12/no-white-flag/ 2008-06-12T05:43:02Z 2008-06-12T05:43:02Z business

Dr. Michelli looks at Starbucks’ commitment to expanding not contracting in order to add value to customers in difficult economic times and he further explores the applicability of this approach to your business.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/06/05/free-wifi-anyone/ 2008-06-05T05:12:16Z 2008-06-05T05:12:16Z business

When do you need to change your customer experience?  Dr. Michelli offers insights based on a recent customer experience change at Starbucks.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/05/28/sirens-sound-on-starbucks-logo/ 2008-05-29T01:17:21Z 2008-05-29T01:17:21Z business

Dr. Michelli discusses the temporary Starbucks cup redesign campaign in the context of managing politically correct sensitivities while advancing your brand image.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/05/21/pikes-peak-or-pikes-peak/ 2008-05-21T23:20:18Z 2008-05-21T23:20:18Z business

Details matter but do some details matter more than others?  Dr Michelli explores this important question, as it relates to your business.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/05/14/grab-bag/ 2008-05-15T03:59:46Z 2008-05-15T03:59:46Z business

Venturing across a range of topics, Dr Michelli addresses effective messaging, core focus, and benefits/risks of setting customer expectations.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/05/07/leading-up/ 2008-05-07T20:39:59Z 2008-05-07T20:39:59Z business

This week Dr. Michelli talks about an “authentic” approach to effective collaboration with a boss.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/04/30/frei-questions/ 2008-04-30T22:33:04Z 2008-04-30T22:33:04Z business

Following up on last week’s podcast, Dr. Michelli serves up questions to help you evaluate your business against Dr Frei’s “Musts of Service Companies.”

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/04/23/musts-of-service/ 2008-04-24T03:54:05Z 2008-04-24T03:54:05Z business

Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he quizzes you on your knowledge.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/04/17/changing-the-way-you-drive-change/ 2008-04-17T14:35:47Z 2008-04-17T14:35:47Z business

This week Dr. Michelli discusses options in situational leadership.  Specifically, these options are presented in the context of effective organizational change.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/04/09/fleener-retail-wisdom/ 2008-04-10T01:43:14Z 2008-04-10T01:43:14Z business

What a terrific world we live in with so many “good” people and outstandingly generous resources.  Dr. Michelli shares a favorite resource of his, retail customer experience expert Doug Fleener.

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/04/02/budgie-fazzino-lessons/ 2008-04-03T01:32:31Z 2008-04-03T01:32:31Z business

From sorrow can come insight and appreciation.  Dr. Michelli shares his reaction to a personal loss and the lessons learned from a truly great man!

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]]> Joseph Michelli http://drjosephm.podbean.com/2008/03/26/hard-listening/ 2008-03-27T03:00:17Z 2008-03-27T03:00:17Z business

Everyone is taller, richer and a better listener than they really are!  Dr. Michelli examines common leadership distortions and strategies for gaining greater perceptial accuracy.

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