http://drjosephm.podbean.com 5 principles for Turning Ordinary into Extraordinary. Wall Street Journal and USA TODAY bestselling author shares business insights from Starbucks along with other applied leadership principles Mon, 09 Nov 2009 07:55:45 +0000 http://backend.userland.com/rss092 en http://drjosephm.podbean.com/2009/11/09/dr-joseph-michelli-on-cnbc/ Do you know the strategy you are deploying with regard to product, service, and customer experience?  Dr.  Michelli offers an exercise for leadership alignment and strategic consistency.Download Standard Podcasts http://drjosephm.podbean.com/2009/10/30/4-key-business-strategies/ Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart of a Student Athlete."  Take Dr. Michelli's leadership challenge....Download Standard Podcasts http://drjosephm.podbean.com/2009/10/05/6-keys-to-true-leadership/ Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.Download Standard Podcasts http://drjosephm.podbean.com/2009/09/24/effective-ways-to-create-a-lasting-leadership-legacy/ Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,Download Standard Podcasts http://drjosephm.podbean.com/2009/09/17/8-best-ways-to-get-consumers-attention/ Dr. Michelli interviewed on Stephanie Weaver 's Experienceolgy Podcast Experiencology Podcast http://drjosephm.podbean.com/2009/09/14/drmichelli-on-stephanie-weavers-experienceology-podcast/ Can a customer experience be too enriched?  Dr. Michelli tackles that question and helps you look at that very issue in your business.Download Standard Podcasts http://drjosephm.podbean.com/2009/08/28/too-much-of-a-good-thing/ Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders.  He challenges the conventional wisdom of that distinction.Download Standard Podcasts http://drjosephm.podbean.com/2009/08/20/a-customer-by-any-other-name/ Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.Download Standard Podcasts http://drjosephm.podbean.com/2009/08/05/differently-different/ Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.Download Standard Podcasts http://drjosephm.podbean.com/2009/07/24/define-and-refine/ Dr. Michelli offers a synopsis of the Verde Group's results on what creates "wow" experiences for customers.  He encourages you to elevate aspects highlighted in that study.Download Standard Podcasts http://drjosephm.podbean.com/2009/07/16/its-wow-time/ Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Development for The Nielsen Company.Download Standard Podcasts http://drjosephm.podbean.com/2009/07/08/2020-vision/ What's your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this weeks podcast.Download Standard Podcasts http://drjosephm.podbean.com/2009/07/01/usp-and-you/ Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs.Download Standard Podcasts http://drjosephm.podbean.com/2009/06/22/better-numbers-better-connections/ What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.Download Standard Podcasts http://drjosephm.podbean.com/2009/06/11/while-standing-in-your-business/ Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.Download Standard Podcasts http://drjosephm.podbean.com/2009/06/05/get-off-the-phone/ Thought you might be interested in this upcoming public event at which I will be presenting. http://drjosephm.podbean.com/2009/06/01/booming-in-the-bust-09/ Dr. Michelli examines an important business strategy for difficult economic times.Download Standard Podcasts http://drjosephm.podbean.com/2009/05/29/unto-thine-own-self-be-true/ Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.Download Standard Podcasts http://drjosephm.podbean.com/2009/05/20/doing-the-best-in-the-worst/ Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.Download Standard Podcasts http://drjosephm.podbean.com/2009/05/14/computer-jennerated-service/