March 8, 2018 @ 2:41 pm
Strategic Positioning | Is Your Customer Experience Agile Enough?
Dr. Michelli discusses key business trends that determine success...
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March 1, 2018 @ 12:43 pm
Everyone Has a Platform: Are You Training For that Reality?
In this week's episode, Dr. Michelli discusses the influence we all have...
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February 22, 2018 @ 11:47 am
Customer Centricity is MORE than Customer Experience
In this week's episode, Dr. Michelli discusses the difference between customer-centricity and customer experience...
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February 15, 2018 @ 10:20 am
The Robots are Here and There is Fear
In this week's episode, Dr. Michelli discusses the future of technology and the human condition...
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February 9, 2018 @ 10:28 am
Customer Experience Lessons from Television Advertising’s Biggest Day In America
Dr. Michelli discusses customer experience lessons from the advertising industry...
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January 25, 2018 @ 12:06 pm
Empathic Design – As Close to the Holy Grail as You Can Get
In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...
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January 18, 2018 @ 10:32 am
One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights
In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...
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January 12, 2018 @ 5:12 pm
Technology – Panacea or Tool?
Dr. Michelli discusses how technology should address human needs when used in customer experience...
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January 5, 2018 @ 10:53 am
Supercharge Your Business by Letting Go
In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...
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