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July 5, 2018 @ 10:50 am

Customer Journey Mapping and the Road Beyond

Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...

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June 27, 2018 @ 1:44 pm

No Joke! The Role of Humor in Customer Experience

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June 21, 2018 @ 9:00 am

Afraid of Being a Loving Business? Abundantly Moving Beyond Business Fear

Dr. Michelli discusses how businesses can operate from the perspective of abundance...

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June 14, 2018 @ 11:51 am

Howard Schultz: A Leader, A Teacher, and An Inspiration

In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...

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June 6, 2018 @ 1:06 pm

Practicing Otherness in a Selfish World

In this week's episode, Dr. Michelli discusses helping others...

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May 30, 2018 @ 1:49 pm

A Loyalty Program Doesn’t Loyalty Make – Repeat Business Is NOT The Grand Prize

Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
 
 
#customerloyalty #cxo
 
 
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May 24, 2018 @ 3:46 pm

5 Things You Absolutely Must Do To be Customer-Centric

In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...

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May 17, 2018 @ 9:30 am

You Want to Deliver an Experience that Attracts and Delights Your Customers - So Don’t Do This!

In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...

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May 10, 2018 @ 9:49 am

Redesigning Process Improvement in the Age of AI & the Customer

Dr. Michelli discusses how business leaders drive modern adaptive process... 

Read the blog post.

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May 3, 2018 @ 11:04 am

Social Media Influencers and Your Customer Experience

In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products. 

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277Episodes

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