July 5, 2018 @ 10:50 am
Customer Journey Mapping and the Road Beyond
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
00:0000:00
June 21, 2018 @ 9:00 am
Afraid of Being a Loving Business? Abundantly Moving Beyond Business Fear
Dr. Michelli discusses how businesses can operate from the perspective of abundance...
00:0000:00
June 14, 2018 @ 11:51 am
Howard Schultz: A Leader, A Teacher, and An Inspiration
In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...
00:0000:00
June 6, 2018 @ 1:06 pm
Practicing Otherness in a Selfish World
In this week's episode, Dr. Michelli discusses helping others...
00:0000:00
May 30, 2018 @ 1:49 pm
A Loyalty Program Doesn’t Loyalty Make – Repeat Business Is NOT The Grand Prize
Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
00:0000:00
May 24, 2018 @ 3:46 pm
5 Things You Absolutely Must Do To be Customer-Centric
In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...
00:0000:00
May 17, 2018 @ 9:30 am
You Want to Deliver an Experience that Attracts and Delights Your Customers - So Don’t Do This!
In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...
00:0000:00
May 10, 2018 @ 9:49 am
Redesigning Process Improvement in the Age of AI & the Customer
Dr. Michelli discusses how business leaders drive modern adaptive process...
00:0000:00
May 3, 2018 @ 11:04 am
Social Media Influencers and Your Customer Experience
In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products.
00:0000:00
