November 8, 2018 @ 10:32 am
Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling
In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...
In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...
In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...
Dr. Michelli examines how leaders at Cincinnati/Northern Kentucky International Airport (CVG) survey customers to garner big data on traveler perceptions of their experiences in the airport environment.
In this week's episode, Dr. Michelli discusses customer experience lessons from an unlikely sector...
Dr. Michelli discusses iterative and future backward customer experience design...
In this week's episode, Dr. Michelli discusses the third part of a four-part series on service design, persona-based customer journey mapping...
In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.
Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.