The Michelli Experience header image 1
March 8, 2018 @ 2:41 pm

Strategic Positioning | Is Your Customer Experience Agile Enough?

Dr. Michelli discusses key business trends that determine success...

00:0000:00
Share | Download(Loading)
March 1, 2018 @ 12:43 pm

Everyone Has a Platform: Are You Training For that Reality?

In this week's episode, Dr. Michelli discusses the influence we all have...

00:0000:00
Share | Download(Loading)
February 22, 2018 @ 11:47 am

Customer Centricity is MORE than Customer Experience

In this week's episode, Dr. Michelli discusses the difference between customer-centricity and customer experience...

00:0000:00
Share | Download(Loading)
February 15, 2018 @ 10:20 am

The Robots are Here and There is Fear

In this week's episode, Dr. Michelli discusses the future of technology and the human condition...

00:0000:00
Share | Download(Loading)
February 9, 2018 @ 10:28 am

Customer Experience Lessons from Television Advertising’s Biggest Day In America

Dr. Michelli discusses customer experience lessons from the advertising industry...

00:0000:00
Share | Download(Loading)
February 1, 2018 @ 9:00 am

Go Human, Go Methodical but Above All Else GO for VALUE

00:0000:00
Share | Download(Loading)
January 25, 2018 @ 12:06 pm

Empathic Design – As Close to the Holy Grail as You Can Get

In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...

00:0000:00
Share | Download(Loading)
January 18, 2018 @ 10:32 am

One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights

In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...

00:0000:00
Share | Download(Loading)
January 12, 2018 @ 5:12 pm

Technology – Panacea or Tool?

Dr. Michelli discusses how technology should address human needs when used in customer experience...

00:0000:00
Share | Download(Loading)
January 5, 2018 @ 10:53 am

Supercharge Your Business by Letting Go

In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...

00:0000:00
Share | Download(Loading)
Loading Downloads
260Episodes

Following

Followers