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June 22, 2009 @ 6:56 pm

Better Numbers Better Connections

Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs.

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June 11, 2009 @ 3:15 pm

While Standing in Your Business

What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.

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June 5, 2009 @ 7:14 am

Get Off the Phone

Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.

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June 1, 2009 @ 12:53 pm

Booming in the Bust 09

Thought you might be interested in this upcoming public event at which I will be presenting.

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209Episodes

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