Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jun 25, 2010
Jun 25, 2010
4 min
Dr. Michelli discusses the importance of research-based approaches to leadership and the execution of well planned customer experience strategies.
Jun 16, 2010
Jun 16, 2010
4 min
Dr. Michelli discusses a new Epsilon study regarding drivers of repurchase intent. He also announces his 2011 McGraw-Hill book with the working title "The Zappos Experience."